Human Learning Systems

Human Learning Systems (HLS) is a radically new way of doing public management: the task of resourcing and organising public service.

It has been created by public service workers, managers and leaders who were fed up with the way that targets and markets create dehumanising, fragmented and wasteful public service, divorced from the reality of the lives of both the people being supported and the people who support them.

The link provides nearly 50 case studies of the HLS approach being implemented. Over the last nine months, they’ve been working with organisations who have been leading this change to learn what HLS practice looks like in different contexts: from national governments through to local voluntary sector organisations. They’ve turned the learning from these case studies into an e-book and summary report.

Human Learning Systems starts with the complex reality of the lives of people being supported. It enables workers to build relationships and learn together with those they support. It creates real outcomes for less money, by bringing together all the elements of the systems by which outcomes are made. It is public service for the real world.