CAT seeks a receptionist to work in our award-winning WISE building to provide outstanding front of house services to CAT guests and enquirers.
The Centre for Alternative Technology is an education, research and visitor centre demonstrating practical solutions for sustainability. CAT inspires, informs and enables people to achieve positive changes in their personal and work lives and local communities. CAT is a national charity based in Mid Wales and celebrated its 40 anniversary in 2014.
CAT’s reception team aims to provide a high quality service to its range of customers who include day visitors, school groups, students, course attendees, B&B guests, events and conference delegates. CAT’s award-winning WISE building has 24 twin en-suite rooms and couples with the Self-Build house, Eco-Cabins and high quality conferencing facilities, all of which demonstrate sustainable building designs.
Working as part of the reception team, this role is to provide outstanding front of house services to CAT guests and enquirers. You will be the first point of contact for incoming calls, so will be responsible for transferring calls to relevant departments and/or, taking and ensuring messages are passed on in an appropriate time and in an appropriate manner. In order to do this, you will be expected to glean sound knowledge of CAT’s departments.
- Salary: £9.01 per hour
- Working Days: Spread over 7 days on a rota basis
- Hours: 37.5 hours per week (1.0 FTE)
- Responsible to: Hospitality Manager
- Location: CAT site near Machynlleth, Mid Wales
- Contract type: Permanent
- Closing date for applications: 9am on 2 August
- Interview to be held: Week commencing 9 August June 2021
- Expected start date: As soon as possible – to be discussed at offer stage
Staff are working remotely as much as possible, subject to individual roles. Working arrangements for staff comply with all current applicable COVID-19 guidance and are updated as and when the guidance changes.
- To deliver a high level of customer service to users of CAT accommodation and venue hire spaces.
- To welcome guests booking into CAT accommodation and carry out associated registration and key issuing tasks.
- To facilitate the smooth and efficient day-to-day running of WISE reception, which involves:
- Till operation, counter sales and cash reconciliation
- Liaising with customers and all front of house operations, in person, by emails and on the telephone
- Keeping reception area well presentable.
- To provide room set up tasks as required.
- Working with members of the caretaker team, ensure accommodation, staff areas and exhibition spaces across the CAT site are cleaned to an agreed schedule.
- Holding keys for WISE and other buildings on-site and ensuring their security.
- To provide guests with evacuation and emergency information as required by CAT’s Health and Safety Procedures.
- Occasionally being available on a call-out rota.
- To support the Hospitality Manager in answering enquiries as needed and completing caretaker job lists.
- Assist in the evaluation of visitor experience.
- Check laundry in and out of site.
- Monitoring and reporting on stock levels of consumable items.
- Report Health & Safety issues.
- Comply with GDPR regulations.
- To train in first aid and act as duty first aider as required.
- Any other appropriate duties as defined by the Hospitality Manager and Head of Visitor Services.